Improve service by being always available....
For the tourism operator, bookings are received from a number of sources;
directly from customers, electronically through enquiries from their website,
from accommodation providers such as hotels, B&Bs as well as information
centres. In addition, many overseas bookings are received via inbound tour
operators or overseas wholesalers. Each of these third parties has their own
commission rates and different payment terms. Because the tourism operator
holds "The Book", often in the form of a diary, the booking process
involves a phone call or email to check availability before the booking can
be made.
With BookIT! the tourism operator creates an electronic "Book"
- one that can be accessed anywhere and, with the appropriate level of authority,
by anyone. Overseas wholesales, inbound tour operators and agencies can check
availability for themselves and make their own bookings directly into the
system. This means that the product can be booked 24 hours a day, 7 days a
week without having to have reservations staff available.
BookIT allows bookings to record:
- Who made the booking
- Reference number for the booking
- Class of passenger (Adult, child, infant)
- Any product options determined (eg vegetarian diet)
- Nationality of passenger
- Comments and contact details
- Any specific discounts applied
- Payment status
An instant confirmation, complete with booking reference number is generated,
so that a confirmation of that transaction is provided. This can be printed
off as an A4 fax or as a ticket.
For agencies that prefer to phone, email or fax their bookings through, bookings
are made on behalf so that the source of the booking is always identified.
